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Trouble with LG appliances?

Ok we love our new LG french door refridgerator. It now thaws the freezer section on a whim. Called LG for service since it under warranty, it takes a week for a repair person plus you have to call a third party for repair services what the heck is that about?  We got service finally from 2 companies one guy shows up and asks me a question sat down and texted to his wife, and ordered a fan. The other company actually roll the referiderator out and looked at it and wants to replace one of the computer controlled sensors.. more to follow

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